misk@sopuli.xyz to Technology@lemmy.worldEnglish · 22 hours agoBrother denies using firmware updates to brick printers with third-party inkarstechnica.comexternal-linkmessage-square35fedilinkarrow-up1393arrow-down15
arrow-up1388arrow-down1external-linkBrother denies using firmware updates to brick printers with third-party inkarstechnica.commisk@sopuli.xyz to Technology@lemmy.worldEnglish · 22 hours agomessage-square35fedilink
minus-squareLastYearsIrritant@sopuli.xyzlinkfedilinkEnglisharrow-up6arrow-down1·8 hours agoCustomer service reps have almost the same information that a customer would have. The only difference is they have a few more tools available to them. Asking policy questions or anything at this level would likely get no useful info.
minus-squareayyy@sh.itjust.workslinkfedilinkEnglisharrow-up1·27 minutes agoOnly if the customer service is unempowered garbage.
Customer service reps have almost the same information that a customer would have. The only difference is they have a few more tools available to them.
Asking policy questions or anything at this level would likely get no useful info.
Only if the customer service is unempowered garbage.